Privacy policy

Privacy Policy

Myprotect operates this store and website, including all associated information, content, features, tools, products and services, in order to provide you, the customer, with a carefully curated shopping experience (the "Services"). Myprotect is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or communicate with us in any other way. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such personal information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.
  • Financial information, including credit card, debit card and bank account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
  • Account information, including your username, password, security questions, preferences and settings.
  • Transaction information, including items you view, add to cart, add to your wishlist or purchase, as well as your returns, exchanges, cancellations and past transactions.
  • Communications with us, including information you include in your communications with us, for example when you send a customer support request.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

Use of Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • Providing, personalizing and improving the Services. We use your personal information to provide you with the Services, including to fulfill our contract with you, process your payments, prepare your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, allow you to post reviews, and create a personalized shopping experience.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending marketing, advertising and promotional communications by email, SMS or postal mail, and displaying online advertisements for products or services on the Services or other websites.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure checkout and shopping experience, detect, investigate or take action regarding any potentially fraudulent, illegal, dangerous or malicious activity, protect public safety and secure our services.
  • Communicating with you. We use your personal information to provide you with customer support, be responsive to your needs, provide you with effective services and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal proceedings, including requests from law enforcement or government agencies.

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors and other third parties who provide services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you.
  • When you ask us or consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets.
  • With our affiliates or within our group of companies.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, and to protect or defend the Services, our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties who may be located in countries other than the one in which you reside. To learn more about how Shopify uses your personal information and the rights available to you, you can review Shopify's Privacy Policy (https://www.shopify.com/legal/privacy/app-users). You may exercise certain rights regarding your personal information through Shopify's privacy portal (https://privacy.shopify.com/en).

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details provided below to request its deletion.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on various factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on your place of residence, you may have some or all of the rights listed below regarding your personal information:

  • Right of access: you may request access to the personal information we hold about you.
  • Right to erasure: you may request deletion of the personal information we hold about you.
  • Right to rectification: you may request correction of inaccurate personal information we hold about you.
  • Right to portability: you may request to receive a copy of the personal information we hold about you and to transfer it to a third party, in certain circumstances.
  • Managing communication preferences: we may send you promotional emails, and you may unsubscribe at any time using the unsubscribe option displayed in our emails.

If you reside in the United Kingdom or the European Economic Area, you may also exercise the following rights:

  • Right to object to processing and to restrict processing: you may ask us to stop or restrict the processing of your personal information for certain purposes.
  • Withdrawal of consent: where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

You may exercise these rights by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law.

Complaints

If you have complaints about the way we handle your personal information, please contact us using the contact details provided below. Depending on your place of residence, you may also lodge a complaint with your local data protection authority. For the EEA, you can find the list of data protection authorities here (https://edpb.europa.eu/about-edpb/about-edpb/members).

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside. If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website, update the "Last updated" date, and provide notice if required by applicable law.

Contact

For any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please call us at +33 7 83 57 47 11, email us at support@myprotect.store, or write to us at 77 rue du Général de Gaulle, 68240 Kaysersberg Vignoble, France. For applicable data protection laws, we are the data controller of your personal information.